Shipping & Returns
Shipping Promise: At Enviromedica, we guarantee we will ship your order as soon as possible. Our streamlined shipping department is hard at work to ensure your order is handled with care and expertly packed using sustainable packing materials.
We offer free shipping on all retail orders of $75 or more within the 48 contiguous states. Orders that qualify for free shipping may only be shipped using standard methods. Expedited shipping methods do not qualify.
General Shipping Information
Online orders placed before 2pm CST are processed and shipped the same day (unless stated otherwise). All orders are processed and shipped during regular business hours (M-F, 9:00am – 5:00pm CST, excluding holidays).
Special attention is given to expedited shipping methods. To estimate arrival date prior to receiving your tracking number, view the UPS Ground Transit Time Map.
Standard Shipping: Orders within the continental U.S. are shipped via UPS Ground, unless requested otherwise. Expedited shipping options and associated costs are available via the drop down menu during checkout. A physical mailing address is required for all UPS shipments. Address errors or PO Boxes may result in delays.
Hawaii, Alaska, & Puerto Rico: Shipping method is determined based on customer-selected time frame during checkout, and may be sent via USPS (Priority Mail) or UPS (2nd Day Air, Next Day Air).
USPS: Postal service is limited to orders that are under 8lbs and under $80. This method may be utilized for P.O. Boxes, FPO, and APO addresses.
Please see our list of International Distributors for options that may be more convenient to your location.
Standard Shipping: Orders shipping internationally will be shipped via UPS Worldwide Expedited unless specified otherwise. Shipping rates are based on package weight and destination. This method has proven to be the most reliable and timely method available.
USPS: Priority Mail International may be selected. Please note that shipping times will be slower, and limited information available during transit.
Customs & Duty Fees: Customs fees, brokerage fees, and duty may be charged upon delivery and/or required to obtain your order. Enviromedica is not responsible for these fees. Please contact your local Customs office for more information prior to placing your order.
Refunds will not be issued for packages that are refused or abandoned by the customer, or should Customs choose to reject or confiscate your package. By placing your order with us, you are acknowledging these terms.
Please note: The UPS driver may choose not to leave a package if you aren't present to sign for it. To avoid such a situation and ensure receipt of your package, please supply an email address to receive your order tracking information. We are unable to make special requests for your package (e.g. “leave with next door neighbor if I am not available” or “leave behind side gate”).
Merchandise purchased online at enviromedica.com can be exchanged or refunded by mail within 30 days from the original delivery date. Items must be unopened, unused, and in good condition, unless defective. Online purchases returned will receive a refund of the price of the item(s) issued in the original form of payment used for the purchase. Shipping costs will not be refunded unless the item is being returned due to issues originating with the product, order, or Company.
All returns must be packaged and shipped in a secure manner to ensure product arrives back to Enviromedica in good condition. Damaged goods due to customer negligence or alterations to its original state upon receipt will not be accepted for refund or exchange.
All requests will be processed once the return has been inspected and the condition verified. Refunds will be rendered within 3-5 business days from the time the items are received at our warehouse. Funds may take 7-10 business days to appear once the refund has been completed.
All returns must be approved by Enviromedica prior to return shipment. Please contact us at 800.257.3315 and speak with a representative to submit a request for return. No returns will be accepted without prior approval.
Please note: RMA# should be visibly printed on the outside of the package. Failure to do so may cause delays in the return process.