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Shipping & Returns


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Shipping Promise: At Enviromedica, we guarantee to ship your order as soon as possible. Our fully-staffed distribution center is hard at work to ensure your order is expertly packed and promptly shipped. We want you to be completely satisfied with your Enviromedica purchase.


Expedited (2-5 Day) Shipping

For this shipping method, for orders within the 48 contiguous states, Enviromedica uses either Fedex Smartpost, which delivers through U.S. Postal or UPS. PO Boxes will not be accepted. Exact shipping costs within the continental U.S. can be determined by using the shipping cost calculator on the checkout page of this site.


Expedited (2 Day) Shipping

For this shipping method, for orders within the 48 contiguous states, this service delivers by 5 p.m., Monday-Friday. This shipping method may not be avilable for certain zip codes, the states of Hawaii and Alaska, and U.S. Territories – such as Puerto Rico, the Virgin Islands and Guam.


UPS Next-Day, Economy

For this shipping method, for orders within the 48 contiguous states, this service delivers by 5 p.m., Monday-Friday. This shipping method may not be avilable for certain zip codes, the states of Hawaii and Alaska, and U.S. Territories – such as Puerto Rico, the Virgin Islands and Guam.


UPS Next-Day Expedited

For this shipping method, for orders within the 48 contiguous states, this service delivers by 10:30 a.m., 12:00 p.m., or by the end of the day, Monday through Friday, depending on the destination. Monday-Friday. This shipping method may not be avilable for certain zip codes, the states of Hawaii and Alaska, and U.S. Territories – such as Puerto Rico, the Virgin Islands and Guam.


Post Service

20lbs, max. Air mail or Priority Mail works fine for delivery to P.O. Boxes and APO Addresses, as well as street addresses. Delivery takes place Monday through Saturday. This shipping method is limited to orders that have a value of $80 or less and weigh less than 20lbs.


Please note: The UPS driver may choose not to leave a package if you aren't present to sign for it. To avoid such a situation and ensure receipt of your package, you may want to use a business address.


Tracking

An email with tracking information will be sent to the email address supplied in the order once an order has been shipped. To track your package, please visit: UPS Tracking or USPS Postal Tracking


When Will My Order Ship?

All in-stock orders are processed and shipped within 2 business days, Mon-Fri. However, we do try to ship all orders within 24 hours. Special attention is given to Next Day Air, 2nd Day Air, and Express Mail. To estimate shipping prior to receiving your tracking number, view the UPS Ground Transit Time Map.


Customs and Duty Fees

Customs fees, duty, and brokerage fees may be charged upon delivery and required to obtain your order.


Enviromedica has no way of estimating customs fees, taxes, duties, etc. Please contact your local customs office if you need to know more.


These fees are NOT included in your shipping charges, except for orders to Canada using UPS Worldwide Expedited or Express, which include brokerage fees.


We are not able to mark orders as "gifts".


We do not issue any refunds for shipping, or the cost of your order should you refuse to pay the customs fees, or Customs chooses to reject your package.


Return Policy

Merchandise purchased online at enviromedica.com can be exchanged or refunded by mail within 30 days from the original delivery date. Items must be unopened, unused, and in good condition, unless defective. Online purchases returned will receive a refund of the price of the item(s) issued in the original form of payment used for the purchase. Shipping costs will not be refunded unless the item is being returned due to issues originating with the product, order, or Company.


All returns must be packaged and shipped in a secure manner to ensure product arrives back to Enviromedica in good condition. Damaged goods due to customer negligence or alterations to its original state upon receipt will not be accepted for refund or exchange.


All requests will be processed once the return has been inspected and the condition verified. Refunds will be rendered within 3-5 business days from the time the items are received at our warehouse.


All Returns must be approved by Enviromedica. Please contact us at 800.257.3315 and speak with a representative. to submit a request for return. No returns will be accepted without prior approval.


Please note: RMA# should be visibly printed on the outside of the package. Failure to do so may cause delays in the return process.